After dying, Psychiatrist Ray Sandler and his secretary Caroline Neuwirth discover that they have gone to Hell and not Heaven. But there is hope in the form of Ben, a demon who offers both Ray and Caroline a chance to return to Earth, but at a cost. They must agree to get souls for Hell.

Simple rule : event - character - action. No names, never, ever. It sounds like it would be interesting if Ben was the protagonist, because you don't want to write about two protagonists - especially as a newbie. So, why does Ben want souls? he's lonely? The deserving hell types are soooo predictable? This is Ben's story. If you changed his name to Stu you could call the screenplay Stu Alone.

Try this: "When a couple enter?Hell and turn ?heads because it was an obvious error, a lonely demon longing for better friends?notices their goodly people-filled rolodexes, so?he presents an offer guaranteeing redirection?to Heaven, but with a ?caveat because?they would have to deliver heavenly souls in a manner that would NOT make them?deserving of Hell."

A fantastic setup! It's a really long logline now - but you get the picture. It could be a comedy too.

Please read the 'Formula' tab on the top bar.

I am not sure why we would root for these characters.

If you are going to have a lead character do something really bad... then they must have a strong goal they desire to accomplish even more.

For instance if the lead character agreed to get 10 souls, in exchange for his wife's (Who he loves more than anything) release from hell, then we could pull for the lead character, because even though he is doing a terrible thing, he is doing it for a noble purpose.